Values and approach
One way in which TCG prioritise customer satisfaction and responsible business is through quality ingredients and sustainability.
From a relationship forged over 40 years, TCG are proud to be the only UK fish and chip company that has developed a unique direct supply relationship with the fishermen in Ísafjörður who supply their fish.
Sustainability
Fish Sustainability
Sustainability and protecting the planet for future generations is incredibly important to us and something we take very seriously. We care about the environment we live in and want to make sure that as a company we are constantly finding new innovative ways to reduce our impact on the world we live in.
Packaging
Our company innovated fully recyclable chip trays made from fully recyclable material which became industry leading, with other businesses in our industry using our tray design. Nearly all of our packaging is made from recycled material and is fully recyclable. We are aiming to be 100% in the near future.
Oil
We use sustainably sourced vegetable oil as well as striving to reduce our carbon usage by ensuring that all waste oil is collected, recycled and converted into biodiesel. We recycle our waste oil products into bio diesel and off set not only our own carbon output, but that of our customers’ travel to our stores. We know we have a lot more to do but are fully committed to achieving net zero emissions as fast as we possibly can.
Company Approach
People
We attract passionate people helping them to acquire the skills and training they need to thrive. Through opportunity, support and good pay we help our family to achieve their dreams.
Excellent Service
From store to front door. Own the customer experience from beginning to end, from the moment a customer walks into our store right to their front door.
Performance Matters
Through systems and controls we enable our teams to produce spectacular results that drive outstanding business performance.
We're Digital
Make it as easy as possible to buy from us with frictionless ordering in person or online. Takeaway, digital ordering kiosks, click and collect, order at table and home delivery.
Sustainable, Ethical, Transparent & Obsessive about Quality
Sustainably sourced ingredients from trusted partners with excellent welfare and sustainably credentials. We use quality raw materials that we freshly prepare every day.
Awards
Never complacent, The Chesterford Group have won, or been nominated for the below awards:
- Nomination and awarding of the Staff Training & Development Award at the National Fish & Chip Awards 2023.
- Named by the London Stock Exchange as one of the 1000 companies to inspire Britain.
- Finalists in the BFA Franchisee of the Year 2023.
- Hugh Lipscombe, Founder and Chairman, won the Lifetime Achievement Award at the 2023 National Fish & Chip Awards.
- Finalists for the “Best Chain of Fish & Chip Shops in the UK” at the 2024 National Fish and Chip Awards to be held in February.
- Our CEO and owner, James, was nominated for the Ernst & Young Entrepreneur of the Year Award in 2021 and is an award-winning member of The Young President’s Organisation, The London Chapter.
